FAQs
Is the store really closed? Can I just stop by and look around?
I have items on order. Will I still get them?
I have items I was supposed to pickup in Fenwick but I couldn't get there before the 29th of September...
I have items I am supposed to pickup in Lewes - what is the last day I can do so?
Abizak's is holding my delivery because my house (condo, office, etc) isn't done yet... How much longer can you hang onto these things?
I bought a bedroom (living room - office - dining room, etc) set a few years ago and want to add an item... where do I go now to get these things?
What if my existing furniture gets damaged and I need help? Who can help me if you close?
What about warranties and parts for repair? How will I get those?
Can we contact you after you the store closes September 29th?
So, would you recommend any stores as a replacement for Abizak's?
Read the Cape Gazette article about our store closing here.
Is the store really closed? Can I just stop by and look around?
Yes - Abizak's really is closed. We closed the Fenwick location on September 29th and there is nothing remaining.
[top]
I have items on order. Will I still get them?
Yes you will. We're still receiving shipments from all our manufacturers and every special order placed up to today has been acknowledged in writing by each manufacturer. Further, we are partnering with our vendors throughout the closing process and each is totally committed to your satisfaction as are we. Remember, even though we'll be gone, it's you that remain their customer - and they all look forward to your future support and purchases.
[top]
I have items I was supposed to pickup in Fenwick but I couldn't get there before the 29th of September...
We've brought all customer pickup items to our warehouse in Lewes, DE. Please contact us here to send a note with your name and phone number (or call our warehouse at 1-888-477-5499) and we will be happy to work with you to set up an appointment to pickup your item(s).
Note: DO NOT COME TO THE WAREHOUSE BEFORE YOU CONTACT US - we have no set hours and do not want you to arrive when no one is available to assist you.
[top]
My pickup items are in the warehouse in Lewes - what is the last day I can do so?
The short answer is November 16th. That's really it. If you can not make it before then please contact us here and send a note about how we can work out the details to ship your item(s) to you. All shipped items will be charged a fee equal to the cost of shipping plus a small packing and handling charge.
Note: DO NOT COME TO THE WAREHOUSE BEFORE YOU CONTACT US - we have no set hours and do not want you to arrive when no one is available to assist you.
[top]
Abizak's is holding my delivery because my house (condo, office, etc) isn't done yet... How much longer can you hang onto these things?
Like the answer above for customers picking items up, we are considering November 16th as the last day for deliveries. Can we arrange for something later? Probably. But staffing at that point will be an issue for us (as we'll be completely closed as Abizak's and have no employees) so there may be additional charges even for what were once free local deliveries. Just click here to let us know your concerns and we can start working in this right now.
[top]
I bought a bedroom (living room - office - dining room) set a few years ago and want to add an item... where do I go now to get these things?
We will have a separate page setup for you to see links to all our key vendors and manufacturers by Thanksgiving. Click here to be taken to that page and then use their individual websites to locate the nearest dealer to you or contact them directly.
[top]
What if my existing furniture gets damaged and I need help? Who can help me if you close?
We have worked with John Franklin of Franklin Furniture Repair for many years and we highly recommend his services. You can reach him by calling 302-678-1931. If you need parts he can work with you and the vendors (see their website links here) to order what you need.
[top]
What about warranties and parts for repair? How will I get those?
If you contact John from Franklin Furniture Repair (302-678-1931) he can assist you with ordering parts and warranty work. Most of our manufacturers are very generous and willing to help at no charge for reasonable requests but occasionally there may be a nominal fee for things like fabric yardage, a new table leg, a dresser drawer or the like.
[top]
Can we contact you after you the store closes September 29th?
Yes, but only for a short time. Once we turn off the lights Sept 29th, 2007 you can still reach us during October and part of November by email or by calling our Lewes warehouse at 1-888-577-5499 - but only until November 16th, 2007 - that's the last day of the Tent Sale, and the last day for business. But remember, we will have links to all our manufacturers to help you once we're gone and they will be as capable as we ever have of making sure you have the assistance you need once Abizak's has closed.
[top]
So, would you recommend any stores as a replacement for Abizak's?
This is a tough one, and one we're asked a lot. Locally there are no stores carrying our lines due to naturally occurring distribution protection while we were open. As well, a store is more than its product alone - it is the staffing and ownership and policies and reputation... If we are to recommend a store we would first need to know its people and have experienced its service. Since we've had no experience with any local stores we feel it would be irresponsible and unfair for us to suggest one over the other. The best and most fair answer is to suggest that you go to Google and search for contemporary furniture stores in your area (by zip code is usually best) and then ask your friends what their experiences have been.
[top]
|
